These Terms of Service (“Terms”) govern your use of Viyora, a cloud-based clinic management platform (the “Service”), developed and operated by Viyora Tech (“Viyora Tech”, “we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use Viyora
The Service is intended for licensed dental clinics, individual dental practitioners, and their authorised staff. You must be at least 18 years of age and legally competent to enter into a contract under Indian law. By using Viyora you represent that you hold all clinical, regulatory, and professional licences required by your jurisdiction.
2. Your account
- You are responsible for maintaining the confidentiality of your login credentials.
- You must promptly notify us of any unauthorised access at security@viyora.co.in.
- You are responsible for all activity that occurs under your account, including actions taken by your staff, dentists, and receptionists.
3. Subscription, billing & taxes
Viyora is provided on a paid subscription basis. Fees, plan inclusions, and billing frequency are displayed on our pricing page. All fees are stated in Indian Rupees (INR) and are exclusive of applicable GST (Goods and Services Tax), which will be added at the prevailing statutory rate.
- Payments are processed through Razorpay Software Pvt Ltd. By subscribing you also agree to Razorpay’s terms.
- Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to renewal.
- GST tax invoices are issued electronically under Rule 46 of the CGST Rules, 2017.
4. Refunds & cancellations
Subscription fees are non-refundable except where explicitly required by Indian consumer protection law. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. No pro-rata refunds are issued for the unused portion of a period.
If a payment was clearly captured in error (e.g., duplicate charge, gateway malfunction), contact billing@viyora.co.in within 7 days of the charge for review.
5. Clinical & regulatory disclaimer
Viyora is a workflow, records-management, and business-automation platform. It is not a medical device and does not provide medical advice. All AI-generated suggestions (treatment plans, drug interaction hints, appointment reshuffling, etc.) are decision-support only and require independent verification by a qualified dental professional. You remain fully responsible for every clinical decision made in your practice.
6. Patient data & consent
You are the Data Fiduciary (as defined under the DPDP Act, 2023) with respect to patient records you upload to Viyora. Viyora acts as a Data Processor on your behalf. You warrant that you have obtained lawful consent from your patients to store their personal data and health information on the Service, and to send them communications (WhatsApp, email, SMS) through the platform.
7. Acceptable use
- Do not upload false, defamatory, or unlawful content.
- Do not attempt to reverse-engineer, scrape, or overload the Service.
- Do not use Viyora to spam patients or send unsolicited commercial messages in violation of TRAI or WhatsApp Business Policy.
- Do not share login credentials outside your clinic staff.
8. Service availability
We target 99.5% monthly uptime, excluding scheduled maintenance windows. Viyora is provided “as is” and “as available”. We do not guarantee that the Service will be uninterrupted, secure, or error-free at all times.
9. Limitation of liability
To the maximum extent permitted by law, Viyora’s aggregate liability arising out of or related to the Service in any 12-month period shall not exceed the fees you paid us during that period. Viyora shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of goodwill, or loss of clinical revenue.
10. Termination
We may suspend or terminate your account without notice if you materially breach these Terms, engage in fraud, or fail to pay fees due. Upon termination, we will provide you a 30-day export window to download your data before permanent deletion.
11. Governing law & dispute resolution
These Terms are governed by the laws of the Republic of India. Disputes shall be resolved exclusively in the competent courts of Bengaluru, Karnataka, subject first to good-faith negotiation between the parties for 30 days.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
13. Contact
Legal: legal@viyora.co.in · Support: support@viyora.co.in